Shipping policy

 

PAWVENTO Shipping & Delivery Policy

Thank you for shopping with PAWVENTO.

Order Processing

Orders are processed and prepared for shipment as quickly as possible. Processing times may vary depending on product availability, supplier processing times and order volume.

Shipping & Delivery

PAWVENTO  delivers within Australia. We offer free standard shipping on all Australian orders, with no minimum spend. FURminator brush orders have an estimated delivery timeframe of 7 days from order placement.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, public holidays, weather, remote locations or other circumstances outside our control.

Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Incorrect Shipping Information

Please ensure your delivery information is correct when placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that shipping details can be changed after an order has been processed or dispatched.

Damaged, Missing or Incorrect Orders

If your order arrives damaged, you receive an incorrect item, or you believe your parcel is missing, please contact us with your order number and relevant details so we can investigate.

Contact Us

For shipping questions, please contact PAWVENTO at:

support@pawventopets.com