PAWVENTO Return & Refund Policy
We want you and your pet to be happy with your purchase from PAWVENTO.
Returns
To request assistance with a faulty, damaged or incorrect product, contact support@pawventopets.com with your order number and details of the issue. Your rights under Australian Consumer Law are not limited to 30 days and do not require original packaging.
Please contact us before returning any product. Do not send a product back without receiving return instructions from PAWVENTO first, as the appropriate return location may vary depending on the product and supplier.
To request a return, contact us at support@pawventopets.com with your order number and the reason for your return.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible and provide your order number and, where appropriate, photos showing the issue.
We will review the issue and work with you to provide an appropriate solution.
Change-of-Mind Returns
PAWVENTO does not accept returns or offer refunds or exchanges for change of mind. This does not affect your rights under Australian Consumer Law.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome. If a refund is approved, it will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified. Where you are entitled to a remedy under Australian Consumer Law, those rights will apply regardless of the other terms of this policy.
Contact Us
For questions about returns or refunds, please contact:
PAWVENTO
Email: support@pawventopets.com